FAQs

Frequently Asked Questions

General

One year from the time of purchase.

One year from the time of purchase.

 You don't need to know any Auslan in order to do our Foundation courses. Some of our other courses require you to have completed the Foundation stage. Click on the course you are interested in for more information about requirements.

There are no prerequisites to doing the Foundation courses . Some of our other courses do require you to have completed the Foundation stage, and some specialist courses (eg Advanced Linguistics) require a minimum level of conversational fluency.

Our Foundation courses are equivalent to Auslan courses offered at community colleges. Completing them will leave you well prepared for undertaking studies at TAFE at the level of Certificate II. Some of our specialist courses are not available at TAFE or other institutions.

You will receive a certificate of attainment. However, our courses are not currently registered under the Australian qualifications framework (AQF).

Like any language fluency depends on frequency of exposure and usage. To improve your Auslan fluency, take advantage of our tutoring services or attend our Auslan Immersion workshops, and get involved with a group of Auslan users.

Deaf people are very welcome to do our courses and will find them fully accessible.

Zoomtorials and Tutoring

Each session runs for approx 45 mins.

A maximum of five students, plus the Tutor.

There will generally be several scheduling options offered for zoomtorials for each course, including evenings and/or weekends.

You can do the zoom tutorials as a family group or team provided each person has purchased the course. If you find there is no suitable Zoomtorial session with sufficient vacancies to accommodate your group, please email us at academy@myauslan.com and we may be able to schedule a special session for you

In-home tutoring is available in selected areas. Click on Tutoring for more details.

Costs and Payment

If you have purchased a package of courses, and after completing the first one find that the program is not suitable for you, we will refund the package price less the cost of a single course. Such refunds must be claimed within 14 days of purchasing the package and will not be available if you have commenced a second course. Refunds are not available for a single course purchase.

Family packages are available for groups of four or more. See how course menu for more details, or email us at academy@myauslan.com.

Tutoring

Each session is generally one hour duration unless otherwise specified.

All our tutors are Deaf but they are very experienced at working with beginners and they will show you how to communicate with them.

In-home tutoring is available in selected areas. Click on Tutoring for more details.

Yes - up to 6 people only.

One year from the time of purchase.

Yes. Contact us at info@myauslan.com so we can understand your needs.

If you purchase a tutoring package and wish to cancel prior to booking any sessions , then we can provide a refund of the purchase price. If you have booked a session but give at least 48 hours notice of cancellation , then a refund is still available. No refunds are available for cancellation within 48 hours of the scheduled session, however you may reschedule provided you give at least 24 hours notice.

Events

Yes. Most of our events are conducted primarily in Auslan. For some events, where suitable and possible, interpreters, captioning, or transcripts are provided to assist those without sufficient skill in Auslan.

Most of our events are conducted primarily in Auslan. For some events, where suitable and possible, interpreters, captioning, or transcripts are provided to assist those without sufficient skill in Auslan.

Where NAATI points are available that will be displayed or the information page for that event.

Refunds are available provided you give notice of cancellation at least 48 hours prior to the start of the event.

That may be possible. Contact us at info@myauslan.com to inquire.

Step 1: Lodge your request on our website, and attach the material you want translated. (For video files >5MB please attach a download link rather than the file itself.)
Step 2: We will email you a quote along with an approval button.
Step 3: If you are happy to proceed, simply approve the quote and we will go ahead and produce your translation.
Step 4: On completion, we will email you a link and a secure password to download your translation, as well as your invoice.
Step 5: Payment is due in 14 days unless otherwise agreed.
Step 6: In accordance with our privacy policy, translation files will only be available for download for 30 days.

Translations of 3 pages or less can generally be produced within 3 working days. If your job is urgent a 24 hour turnaround may be possible for an additional charge - please select that option when placing your order. For larger jobs (> 3 pages), We will confirm the lead time when providing our quote. Please specify the deadline required when placing your order, and we will do our best to meet it.

By default videos will be supplied in MP4 format. However other formats may be available by request. You can add this request when placing your order and we will contact you if the requested format is not possible.

File size is determined by the amount of material being translated. Very low resolution is generally not suitable for Auslan translations as important linguistic features can be lost or difficult to read. As a guide, a one page (approx 500 words) English transcript will result in an Auslan translation video file size of approximately 100MB.

By default we will edit the video for you. If you prefer to edit it yourself, when placing your order and a discount for this will be factored into your quoted price.

Yes - simply select that option when requesting your translation, and attach the relevant image files to your request.

Yes. Add that request when ordering your translation and we will contact you by email to make arrangements.

Yes - you can request this when ordering your translation. Please note, voiceovers do incur an additional charge. See our Translation page for more details on pricing.

Yes - you can request this when ordering your translation. Please note, captions do incur an additional charge. See our Translation page for more details on pricing.

There are generally no ongoing charges once you have purchased your translation. You will have unlimited usage rights for that translation within your organization. The only exception to this is where translations of artistic works (eg books) are intended for commercial purposes, in which case copyright provisions for the translation may apply.

Yes. Access to the translation will be given only to the person placing the order. Translation files are stored on a secure server and protected by encrypted passwords. Only authorized people at MyAuslan will have access to the translation.

Yes! You can select the level of English you would like for your translation . Click here to see an explanation of this in Auslan.

Yes. Simply attach the letter or email to your order and once paid we will email you a link to an Auslan translation which unpacks the content and makes it easier to understand.

Access to the translation will be given only to the person placing the order. Translation files are stored on a secure server and protected by encrypted passwords. Only authorized people at MyAuslan will have access to the translation.

Shop

Most orders are dispatched on the next business day. Delivery lead times vary by region. Most destinations will be in the range of 3-7 working days, however WA , NT, Tas, and some regional areas can range from 7-10 days. When your order is dispatched you will receive an email from our courier with a tracking number.

Yes - simply select the direct deposit option on checkout and you will be provided with our bank details. Please quote your order number as reference.

Yes. You will receive a Tax invoice automatically on placing your order. You can also request an invoice be sent to a third party.

Many of our posters are available in multiple sizes. If you require a specific size between A4 and A1 which is not shown as an option on the website , please contact us and we may be able to arrange one for you.

We do not provide refunds , however if your product is damaged in transit please contact us and we will arrange to replace it.

Apart from designated downloadable resources available from our website, we do not release digital versions of our products.

Payment

No.

Yes - you can pay by PayPal or by Direct Deposit.

Yes. You will receive a Tax invoice automatically on placing your order. You can also request an invoice be sent to a third party.

NDIS

Many people do use their NDIS funds to purchase from us. If you are self-managed and your NDIS plan includes an allocation for Auslan support, then you should be able to claim from NDIS the cost of purchasing courses, tutoring, or educational resources from our online shop. If your plan includes an allocation for Auslan interpreting then you should also be able to use that for the purchase of translation services. If you are not self-managed, you should let your plan manager know that you wish to use some of your funds to purchase from us, and follow their process for arranging payment.

Check with your plan manager if you have an allocation for Auslan support that you can use to purchase courses, tutoring services, educational resources, or translation services from us. When placing the order, enter your plan manager's details in the billing address fields. Be sure to include their email address. You may wish to also add your NDIS plan number as a reference to aid your plan manager in processing the invoice. We will send an invoice directly to your plan manager. Your order will be dispatched once the NDIS has approved the claim and your plan manager has paid the invoice.

Yes. You will receive a Tax invoice automatically on placing your order. You can also request an invoice be sent to a third party.

Consulting

Costs will depend on the nature and complexity of the project. Lodge an inquiry using the online form or email us at info@myauslan.com and we will arrange a preliminary discussion to understand your needs. Following that we will prepare a detailed customized quote.

Lodge an inquiry using the online form or email us at info@myauslan.com and we will arrange a preliminary discussion to understand your needs. Following that we will prepare a detailed customized quote.

Yes - Lodge an inquiry using the online form or email us at info@myauslan.com and we will arrange a preliminary discussion to understand your needs. Following that we will prepare a detailed customized quote.

Yes - Lodge an inquiry using the online form or email us at info@myauslan.com and we will arrange a preliminary discussion to understand your needs. Following that we will prepare a detailed customized quote.

We don't generally do that sort of work ourselves, but if you contact us at info@myauslan.com we may be able to refer you to a suitable provider in your area.