Purchases are sent using Sendle or Australia Post. Shipping providers terms and conditions apply.
Orders may be left at the specified address without signature at the courier’s discretion, unless you specifically request otherwise.
If an order has not arrived, you can check with the courier service using the tracking number provided in our email shipment advice, or contact us by email and we will follow-up for you.
If you have changed your mind about a purchase after it has been dispatched, we are unfortunately not able to offer a refund.
If a product arrives in a faulty condition, please contact us by email within 2 days of the delivery, attaching a photo of the damaged product, and we will arrange for return and replacement.
Our website content and all MyAuslan materials and products are our intellectual property unless otherwise stated. No MyAuslan products may be copied by in either physical or electronic form, unless explicitly stated, without express permission from MyAuslan.
Your purchase of a course will grant you 1 year of access to the course and all its associated online material.
Access rights are granted to the person who purchased the course, through the credentials (user name and password) they entered when making the purchase. Access rights are not transferrable. Sharing your login details with others for the purpose of enabling them to access the course materials without purchasing a course is a breach of our Terms of Service, and MyAuslan reserves the right to suspend or cancel access rights for any user we believe to have done so.
Inclusions and Exclusions
The inclusions for each course will be specified in the Course Outline on our website, and may include such elements as self-paced online modules, downloadable documents, “Zoomtorials” small-group live instructor-sessions constructed by Zoom, etc.
In addition to this, you will have access to a members forum where you can make or read posts (including video posts) and interact with other students to facilitate shared learning.
Your course instructor or course co-ordinator will also endeavour to answer any questions you may have about the course content. However, this does not include answering extensive general questions about Auslan or giving one-on one tutorials. If you need this type of service you are welcome to book a tutorial session via our website.
Zoomtorial Bookings and Cancellations
If you have booked a Zoomtorial session when purchasing a course and are unable to attend for any reason, MyAuslan cannot guarantee a place on an alternative session. If you contact MyAuslan to cancel at least 24 hours prior to the booked session, MyAuslan will endeavour to find a place on another session. If the cancellation is notified within 24 hours of the session commencing, or after the session, any subsequent session will attract an additional fee which must be paid prior to attending the revised session.
MyAuslan reserves the right to reschedule Zoomtoprials where necessary due to staff illness or absence, or other operational reasons. Where this happens, MyAuslan will propose an alternative session for affected students. If this alterative session is not suitable for a particular student, and no other alternative is possible, MyAuslan will refund the value of the Zoomtorial component of that course, up to a maximum of $25.00 per session.
Purchases of tickets for MyAuslan online and in-person events are non-refundable, unless the event concerned is cancelled or re-scheduled by MyAuslan.
If a purchaser is no longer able to attend an event, and wishes to transfer their tickets to someone else, and provides the contact details of the transferee to MyAuslan (email@example.com) at least 48 hours prior to the event, MyAuslan will provide the transferee with log-in access to the event for no additional charge.
If MyAuslan reschedules an event for any reason, and a purchaser is unable to attend at the new date/time, MyAuslan will provide a refund of the ticket cost.
Online classes, Zoomtorial sessions and events will bring together (virtually or in-person) people who are otherwise unknown to each other. MyAuslan aims to conduct these sessions in atmosphere that is safe, respectful and mutually supportive.
Any speech, signing, written comments or behaviour which intimidates, mocks, vilifies, degrades or is otherwise likely to offend other participants will not be tolerated.
Unsafe behaviour of any kind, offensive language, bullying, harassment (including sexual harassment) or indecent exposure will not be tolerated.
MyAuslan may, at its absolute discretion, remove from a class, session or event, and/or suspend or cancel without notice the access to any course of any student who it considers to have breached this code of conduct. In such circumstances, no refund will be payable.
Members Forums and Blog
Posts must contain content relevant to Auslan and/or the Deaf community.
Posts must not contain offensive language, content of a sexual nature, or content which is defamatory, or intimidates, mocks, vilifies, degrades or is otherwise likely to offend other members.
MyAuslan reserves the right to remove, at its absolute discretion, posts which denigrate, disrespect, or bring into disrepute Auslan, the Deaf community, or MyAuslan, or which breach this code of conduct.
MyAuslan may, at its absolute discretion, suspend or cancel without notice the access to Members Forums or Courses of any member who it considers to have breached this code of conduct. In such circumstances, no refund will be payable.
One-on-one tutoring sessions booked through our website must be paid in advance of the session (either at the time of booking via credit card or PayPal, or prior to the session by Direct Deposit.
Cancellation requests for a Tutoring booking received by MyAuslan at least 48 hours prior to the booked session will be honoured, and a refund will be provided, less any applicable fee from the payment processor (Stripe or Paypal).
MyAuslan may cancel a booking at any time due to Tutor illness or misadventure. In such circumstances MyAuslan will endeavour to re-schedule the session. If a mutually agreeable date/time cannot be found, a full refund will be paid.
While customers may select a preferred Tutor at time of booking, MyAuslan reserves the right to change or substitute the Tutor at its discretion.
Number of Participants per Session
Tutoring sessions can be booked for a family, with the maximum number of participants at one session being 6.
Quotes for translations are based on the source material uploaded to our website or emailed to us.
Quotes are valid for 30 days.
Changes to source material after quote
Any changes required to the source material, inputs, or output requirements for a translation project after quotation has been provided may be subject to additional charges.
Payment must be received before translated video or text files are released.
Post-production amendments and corrections
Any amendments or corrections required to a translation file after it has been delivered that are due to an error or ambiguity in the source material or instructions may be subject to additional charges. Where the amendment is the result of an error or translation inaccuracy by MyAuslan, the amendment or correction will be free of charge.
MyAuslan is not responsible for the usage of our translations, and any loss or damage that may be incurred by any party as a result thereof. Such usage remains entirely the responsibility of the customer.
Guarantee of Accuracy
MyAuslan guarantees the accuracy of translations provided. This warranty is limited to the cost of the translation project, and will be fulfilled by either correcting the error and reissuing the translation, or refunding the purchase price. MyAuslan accepts no liability for any loss or damage incurred as a result of usage of or reliance on our translations.
The contents of this website are protected by copyright law. Except for external links or where otherwise specified, copyright (and any other intellectual property rights) in material published on this website is owned by MyAuslan Pty Ltd.
Except as permitted by the copyright law applicable to you, including any fair dealing or other statutory use permitted under the Copyright Act 1968, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.
Any permitted reproduction of copyright material, including fair dealing, must:
acknowledge the relevant rights owner as the source of any such material reproduced;
reference the copyright or licence conditions under which the material is provided on this site.
For all requests and inquiries concerning reproduction and rights please contact us
MyAuslan Pty Ltd ABN 75 649 328 530 (MyAuslan, we, us, our) provides a range of services and products relating to Auslan, including online courses, events, webinars and workshops, tutoring educational resources and gifts, and translations.
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled.
What types of information do we collect?
2.1 Personal Information
The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you or verify your identity, we may collect your name, gender, date of birth, username, password, security question and answer. If we need to communicate with you, we may collect your email, residential and postal addresses and telephone numbers. If you apply to enrol in a course or otherwise access our services, we may collect details of your deaf or hearing status / identity, and/or banking and payment details.
To assist us in understanding your engagement with MyAuslan, and to ensure the communication you have with us is relevant we may also record your IP address and history of engagement with the our website and documents accessed.
If enrolled in one or more of our courses, we will maintain your ongoing activity history as an enrolled student including assessment records, progress and completion information, enquiries and complaints.
To help us improve our services, we may collect your responses to surveys and details about how, when and why you access our services.
If you apply for a job with us, we will collect the information you include in your application.
2.2 Information other than personal information (“non-personal information”)
When you visit our website, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services. We may aggregate this information for our own statistical purposes. Provided that it remains anonymous, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
Site visit information
We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, any documents you downloaded and the type of device, browser and operating system you used.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our websites.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
To opt out of customized Google Display Network ads click here. To find out more about how Google uses any data it collects, click here.
Any information collected is used only for remarketing purposes and will not be used by them for any other purpose.
2.4 Disposal of Personal Information
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For customers of our products and services, we retain your information for as long as required to complete the transaction, fulfill any post-purchase service or warranty obligations, and for such period as we reasonably believe you may be interested in receiving updated information on our products or services.
How do we collect personal information?
3.1 Methods of collection
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable.
We collect personal information in a number of ways, including:
Directly from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or answering questions on our website;
From interactions on our social media pages, including but not limited to Facebook, Instagram and Twitter.
From third parties, including direct marketing database providers or government agencies
From our own records of your use of our services.
From you logging on to and engaging with the content and services provided by our website
Why do we collect, hold, use and disclose your personal information?
The main purposes, for which we collect, hold, use and disclose personal information is:
To identify you and verify your identity;
To communicate with you about our products and services;
To provide our services to you, including:
Fulfilling purchases of products or services you have made from our website
Facilitating your enrolment in a course or event;
Facilitating your access to online and offline courses and events;
Facilitating your communications with others via our website; and
Obtaining payment for our services;
For purposes required or authorised by or under law;
To help us improve our services;
For any other purposes that you have consented to.
Individuals have the right to choose not to disclose personal or sensitive information to MyAuslan, however this may limit or prevent our ability to provide services.
4.2 Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by (yet not limited to) mail, email, social media, SMS, MMS and telephone.
You can opt out of receiving these communications at any time, in the following ways:
Contact us (see section 10 below) and tell us;
Use the unsubscribe facility that we include in our commercial electronic messages (i.e. email or SMS) to opt out of receiving those messages.
To whom do we disclose your personal information?
5.1 We may disclose your personal information to any of the organisations that we deal with in the ordinary administration of our business for the purposes set out in section 4 above, including our contracted service providers:
Trainer and tutors;
Information technology service providers (including cloud services providers);
Marketing, communications and research agencies;
Mailing houses, postal, freight and courier service providers;
Printers and distributors of direct marketing material;
External business advisers (such as accountants, auditors and lawyers);
Any other third parties who we engage to perform services, functions or responsibilities on our behalf;
Any person to whom we sell (or propose to sell) all or any part of our business or assets;
The Police or other law enforcement bodies where compelled by law
5.2 Aggregated Information
We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
If you post comments or otherwise communicate publicly with other users via our website and/or social media channel, any information about yourself that you include in the communication may be stored on the website and accessed by other users. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you.
Cross border disclosure of personal information
We may transfer your personal information to an overseas jurisdiction for the purpose of using a cloud storage provider. In doing so, we will endeavour to ensure that the recipient is located in a jurisdiction which has similar data protection laws, or similar data protection regime, to that which applies in Australia, pursuant to which you are able to take direct action to enforce your rights. In these circumstances, we will no longer be responsible for the handling of your information by the recipient.
Where it is not possible for us to ensure your information is transmitted to such a jurisdiction, you nevertheless consent to us transferring our personal information to an overseas recipient or normal business purposes but in such cases we will remain responsible for ensuring your rights under Australian law are not infringed.
Data quality and security
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises. Paper files may also be archived offsite in secure facilities. We take reasonable steps to:
Make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
Protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
Destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the APPs.
The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, secure server environments, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.
7.2 Payment security
We process payments using Stripe, Paypal, and Direct Deposit. All transactions processed by us meet industry security standards to ensure payment details are protected.
7.3 Website security
While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post (see section 10 below).
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
You can also help to protect the privacy of your personal information by maintaining the confidentiality of your MyAuslan account (including your password), and by ensuring that you log out of your account when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible. Please note, if you request a password reset, your IP address will be included in the reset email.
How can you access and correct your personal information?
You can request access to the personal information that we hold about you and request corrections by contacting us see section 10 below. MyAuslan will authenticate a customer or student’s identity prior to releasing any personal information held about the customer or student.
In the event a request to access personal information presents a risk relative to Australian Privacy Principle subclause 12.3 (for example, releasing the information may have an unreasonable impact on the privacy of other individuals), MyAuslan may refuse such a request, or provide access to subsections of the information. In such cases, we will advise the customer or student in writing of the decision relating to the request and reasons for the decision.
MyAuslan will respond to requests for access to personal information within three business days.
There is no charge for requesting access to your personal information.
If you have a complaint about how we have handled your personal information, please contact us (see section 10 below).
We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week.
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details for privacy queries are set out below: